Got Questions? vsjili Has Answers.

Creating a vsjili account is straightforward. Head to the vsjili Login page and look for the registration option. You'll need to provide your full name, date of birth, a valid email address, and a mobile number. After submitting your details, you'll receive a verification code to confirm your contact information.

KYC (Know Your Customer) is a standard requirement for all licensed online gaming platforms in the Philippines. vsjili accepts the following government-issued IDs:

• Philippine Passport
• SSS / GSIS ID
• Driver's License
• PhilSys National ID
• PRC ID
• Voter's ID

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last three months). KYC is typically reviewed within one to two business days.

Go to the vsjili Login page and click the "Forgot Password" link below the login form. Enter your registered email address or mobile number and you'll receive a reset link or OTP within a few minutes. Follow the instructions to set a new password.

No. vsjili strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or devices — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances.

You can request account closure at any time by contacting our support team. Before closing, make sure to withdraw any remaining balance. Account closure requests are typically processed within three to five business days. If you're closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead — it provides stronger protections and can be reinstated more easily if your situation changes.

vsjili supports a range of payment options popular with Filipino players:

• E-wallets: GCash, Maya (formerly PayMaya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

The minimum deposit on vsjili starts at ₱100 for most payment methods, making it accessible for players across Manila, Cebu, Davao, and the rest of the Philippines. Some payment channels may have their own minimum transaction thresholds — check the deposit page inside your account for the latest figures.

Processing times vary by payment method:

• GCash / Maya: Near-instant (usually under 1 minute)
• Bank Transfer (InstaPay / PESONet): InstaPay is near-instant; PESONet may take up to one banking day
• Debit Card: Typically 5–15 minutes

If your deposit hasn't reflected after 30 minutes, contact support with your transaction reference number.

Yes — and we actively encourage it. vsjili's responsible gaming tools let you set daily, weekly, or monthly deposit caps directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets. This is one of the most effective ways to keep your gaming budget under control.

Log in to your vsjili account, navigate to the Cashier or Wallet section, and select "Withdraw." Choose your preferred payment method, enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process cashouts.

Most withdrawals are processed within 1–3 business days. GCash and Maya withdrawals tend to be the fastest. Bank transfers may take slightly longer depending on your bank's processing schedule. Withdrawals requested on weekends or Philippine public holidays may be processed on the next business day.

Yes. The minimum withdrawal amount on vsjili is ₱200 for most payment channels. Maximum withdrawal limits per transaction may also apply and vary by payment method. Check the Cashier section of your account for the most current limits.

Common reasons for a rejected withdrawal include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal amount below the minimum threshold
• Account flagged for security review
• Payment details don't match the name on your vsjili account

If your withdrawal was rejected and none of the above apply, contact our support team with your transaction ID for assistance.

vsjili regularly offers welcome bonuses for new Filipino players, which may include deposit match bonuses, free spins on selected slot games, or cashback on early losses. Bonus details, eligibility, and availability change periodically — log in to your account or visit the Promotions section for the latest active offers.

A wagering requirement (also called a rollover or turnover) is the number of times you need to bet your bonus amount before you can withdraw the winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash.

Yes. Most vsjili bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirements are not completed within the validity period, the bonus and any associated winnings are forfeited. Always check the expiry date when you claim a bonus.

vsjili offers a wide variety of games to suit every type of Filipino player:

• Slots: Hundreds of titles from top providers, including classic reels, video slots, and jackpot games
• Bingo: Fast-paced bingo rooms with multiple card options
• Live Casino: Real dealers streaming baccarat, roulette, blackjack, and more
• Fishing Games: Arcade-style shooting games popular with Filipino players
• Table Games: Digital versions of poker, sic bo, and other classics

New games are added regularly — check the vsjili Casino page for the full current lineup.

Yes. vsjili is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit vsjili.app on your phone's browser and log in as usual. For the best experience, use a stable Wi-Fi or LTE connection.

Yes. All games on vsjili use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Game providers on the platform are subject to regular third-party audits to verify fairness and RTP (Return to Player) accuracy.

vsjili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. For full details on how we handle your data, read our Privacy Policy.

Yes. vsjili supports OTP-based two-factor authentication via your registered mobile number. We strongly recommend enabling 2FA in your account security settings. This adds an extra layer of protection — even if someone obtains your password, they cannot log in without the OTP sent to your phone.

If you notice any login activity, transactions, or changes you didn't authorize, act immediately:

• Change your password right away
• Contact vsjili support at [email protected]
• Request a temporary account freeze while the issue is investigated

Our security team will review your account activity and take appropriate action. Do not share your OTP or password with anyone — vsjili staff will never ask for these.

Self-exclusion is available to all vsjili players at no cost. You can request it through your account settings or by contacting our support team at [email protected]. Choose a duration from one month up to permanent exclusion. During the exclusion period, your account is fully locked and all promotional communications are suppressed.

If you or someone you know is struggling with gambling, help is available. PAGCOR maintains responsible gaming resources and referral services for Filipino players. We also encourage reaching out to licensed mental health professionals who specialize in behavioral addictions.

vsjili provides a full suite of player protection tools:

• Deposit Limits — daily, weekly, or monthly caps
• Session Time Limits — automatic session cutoffs
• Reality Checks — periodic reminders of time and spend
• Cooling-Off Periods — 24-hour to 6-week account pauses
• Self-Exclusion — 1 month to permanent account lock

All tools are free and available inside your account settings. Visit our Responsible Gaming page for detailed guidance on each tool.

Philippine law sets the minimum age for casino-style gambling at 21 years old, as mandated by PAGCOR regulations. This is higher than the general age of majority (18) specifically to provide additional protection for young adults. vsjili strictly enforces this requirement — all players must verify their age through KYC before any real-money play is permitted. Accounts found to belong to individuals under 21 are closed immediately.